I remember in the early 2000s Bill finally sat down in front of a Windows computer to play with and evaluate the software, found out how crap Windows and some of its related products really were, and sent out some angry memos telling his lieutenants to get it in gear from a quality and usability standpoint.

He may have enabled scalability by being more hands off, but I'm still kind of surprised it took him that long to learn that software quality had fallen off that far. And I'm not even getting into the monopoly aspect of it. Maybe that was the business model all along, you can save costs by not adhering to quality standards as long as you land the right exclusivity deals with OEMs. Microsoft gonna Microsoft.