I am a happy customer of Freckle, love the product and what it does. But to hear the statements of the work that is in Freckle is a little disheartening. I have made requests in the past for updates and was happy when I was answered back about the requests. Its been already half a year and I haven't seen my request or really anything new come into the service. Small lesson here is that a simple answer back made me think of progress.

Is this a big issue? No, I am not leaving Freckle - I recommend it a lot to people. But with the little time as stated previously in development, I shouldn't hold my breath. It's just an example of how communication can be presented and perceived differently. I don't want to call it BS, but that is what I think is meant in other comments here.