I am also betting on this. Google used their dumb bots in support since time immemorial, but now these dumb bots are supercharged by LLMs. Except they are still as dumb as before.

I still remember trying to get my Google Play account unbanned in 2014 after I clicked on my own ad in the app once to test that it’s working. Lovely times. Got the account back, but not due to my actions - their dumb bots masquerading as humans were giving me the runaround, and then I just randomly got my account back.