Demystifying the phone bill

Phone bills can be frustrating pieces of paper work that often confuse and bewilder us. Moreover, bill shock can be a nasty surprise at the end of the month when you realise just how much you’ve spent. Why is it that one of the most ubiquitous and essential devices can be so hard to manage? Surely if bills were presented in more meaningful ways, we might be better placed to control our phone usage?