Have YOU ever tried interacting with the developers? No?
* They made incredibly poorly designed software — the firmware and the mobile apps — and then yell at you for “using it wrong” * The refuse to admit they made a mistake with the 7 hop limit and call you an idiot for not believing in their garbage “simulator” * They write nasty responses to app reviews and GitHub issues because they’re petulant children. Just go read the responses, and look at the hissyfit the of the primary app developer in discord. * They’ve taken down multiple community groups because they decided they needed to be a business rather than an open-source project. Seriously just go look at the history in their discord #trademark channel. They’re on the verge of evil.
All this stuff is available and just because YOU choose to put your head in the sand doesn’t mean it didn’t happen.