I have seen this systemic problem in other domains I worked in. The problems are very similar, and at the end of the day I can somewhat relate to the workers attitude of "why should I lean out of the window if I get punished anyway". But in some cases the workers are unfireable and oftentimes it is exactly that attitude that let the management get away with the terrible working conditions (most of the times more psychological than physical abuse) so it feeds into each other.