I've passed up the 4S, the 5, and the S3 just so I can let my contract run out in December and not have to deal with them anymore. What I wouldn't give for some real competition in the mobile provider space.
Recently, Bell customer service called my other out of the blue and talked her into getting a new package for her long distance on her land line. She's a senior citizen on a fixed income and she was under the impression that this was a cheaper plan. It turns out this wasn't a better plan at all. When she tried to cancel the plan she was told that she was on a contract and would have to pay an early termination fee.
The really great part is that she was never told that she was under contract and she never signed anything. There was apparently something in the fine print of the paperwork they sent her after the phone solicitation that said "we sent you this, so consider yourself as having agreed to a contract".
I couldn't believe it, so I called Bell customer service myself and I got the same response. She switched providers and refused to pay the fee (over $100), but Bell debited her bank account anyway, since she had set up pre-authorized billing. Nice way of doing business.
They've helped me in the past with stupid things Rogers and Bell have done, but they don't have any legitimate power. I'm usually for deregulation, but this market is too highly monopolized. What I'd give for a FCC