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Comment by nrp | Hacker News Reader

Could you reach out to support about the delete key? There was a small window of time where a burr on a batch of Input Cover lattices resulted in wearing down the keyboard membrane in that spot: https://support.frame.work

Thanks for the feedback on LED brightness and airplane OCP. That should be something we can improve in firmware.

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Thanks, I'll do that! I figured I've had the machine for a while and it was unlikely to be covered by warranty, so I didn't consider reaching out to support. Instead I assumed I'd buy a new keyboard if it ever annoyed me too much.

At some point I actually considered poking around the firmware and seeing about fixing up the PD behavior. But it never quite rose in priority above my many other projects.

I absolutely love that the embedded controller firmware and much of the motherboard schematics are available. It makes it possible to do these little projects should I gather the gumption. That, plus easy and reasonably priced replacement parts availability and easy OS compatibility, are why I got the Framework.

A note to other folks. Don't bother asking customer service about this. They want you to record videos, as if that's a productive use of your time or required to support a product.

As soon as a CSR asks me to record a video, I write off the brand. Maybe Gen Z will tolerate that, but I'm too old for that nonsense.

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