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I was in it to support the company and their goals, but the experience was a little souring.

Aren't System76 laptops just rebranded Cleo, which is why there is no design consistency?

They don't manufacture batteries and never have, I've always had mixed feelings when it comes to "supporting their goals".

I appreciate their work to get Linux working on those models, but they can't provide long term hardware support.

They are, but a selling point at the time was that you could buy replacement parts from System76.