Beyond true.

I wonder what Amazon's goals are, as an example. Currently, at least on the .ca website, there is no way to even get to chat to fix problems. All their spider text of help options, now always lead back to the return page.

So it's call them (which you can only find the number via Google.)

I suspect they're so disfunctional, that they don't understand why the massive uptick in calls, so then they slap AI in via phone too.

And so now that's slow and AI drivel. I guess soon I'll just have to do chargebacks!? Eg, if a package is missing or whatever.