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From my observation Mattermost is not a software you buy "support" for. It either works and is self-manageable or you use something else. I guess Mattermost (as in the company) saw that too and now uses shitty practices to coerece people into buying it.

I don't think I've expressed a "just do everything I want for free" mindset. In fact, I'm pushing against the idea that someone should just fork Mattermost and maintain that fork for free.

I do think this development represents a bait and switch though.

> Of course the open source bait and switch done by companies is a shitty behavior worth calling out,

Yes, that’s what we are doing here.

> but the companies exist to earn money and at this point this can be expected.

Expected != ethical. Also not a necessary, logical outcome.

What is legitimately expected is a pro version that has more corporate features. We’re not talking about $Xx/user/mo to enable SSO here, though.