Sounds like a weird way to run the "LLM small business owner" running a shop environment. I mean maybe you'd want the bot to be able to call and talk to suppliers if you go all the way, but why wouldn't the bot be left isolated with a closed loop of interactions, vend this, order more when your done, change prices to meet demand... Instead they just let everyone mess with the CEO at will? What were they testing instead, working in an adversarial environment?