Provide context when asking.

: “hey bob, I looked here and here and here and didn’t find the correct information. Can you show me where to look or tell me the answer so I can document it”

Because most people don’t bother doing the tiniest amount of their own research before asking dumb questions it becomes a huge headache to answer the same thing a million times.

However, if you can show that you did put in the effort to look up the answer first people will be much more willing to help.