I feel terrible for the author, having to work in this kind of structure. Someone should tell mytaxi that even Spotify never got “tribes and squads” to work, it sounds like for the same reasons/problems mytaxi ran into.

Edit: accidentally hit update instead of scrolling…

One thing missing from the article that I don’t think has been mentioned is confidence and setting expectations. I’ve found if I expect certain results and convey confidence, people are more likely to follow your lead, or at least listen to you. Don’t act like a know it all, and be sure to encourage and question others so the environment is collaborative (solve problems as a group; don’t be a hero). But set expectations.

Also, I don’t think you mean “intimacy.” Do you mean “empathy?”