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Where do you live? In the US and EU at least (and presumably other places), you can cancel within 24 hours, no questions asked, for a full refund.

I was in Dusseldorf headed to Budapest and I spent two hours with ticket agents, call center folks and Amex travel and couldn’t get any motion.

They said the complicating factor was that the flight out of DUS was still available. ¯\_(ツ)_/¯