It's too bad because it's such a great project otherwise. He puts a ton of free labour into the system and I'm sure he's dealt with some entitled users but it's really a huge reason I don't recommend it to more people. Actively telling people they must learn to solder and making the only support channel on telegram are two big turn-offs for a lot of people.

This is absolutely his right and perhaps his intention to keep the project small, but in that case I wish there was another alternative vacuum firmware project.