Your system was configured by muppets if you don’t have a search box - it’s a massive beast that like all enterprise-grade software is a toolbox for you to bend to your will, but the downside is that if your configuration people don’t have empathy for the users (and looking at you especially, contract architects) you end up with a system that is optimised for whoever talks with the vendor, and not for anyone else.

F500, we have a pretty custom ServiceNow, but all I do is put the ticket or any other identifier in the search box and go. Takes 2 seconds to be in the ticket. Granted, that interface sucks too, but I suspect your main problem is internal to your org and the people that configured your ServiceNow.

What? Unless someone actively removed the search field, you should have quite a big search field in the top right corner, where you can basically search for anything you'd need.