What grinds my gears is the speed of this search, regardless of the phone reception. Even on the desktop it feels like they have a bunch of interns running a sneakernet. Or the website is laden with pointless javascript that slows everything down before the search is actually performed.
I go to the same Home Depot every time. (Well I don't if I can help it, but that's beside the point). There is no reason they cannot store the preferred store in the localStorage or cookies or wherever else. Other stores have figured this out.
Not CostCo though! I open their page and immediately 'Can Costco.ca use your location?" I say yes and then it asks me what province I'm in. I tell it, and then it defaults me to a store 30 minutes' drive from here and not the one five minutes away. Every. Time.
I have to believe it’s intentional.
Pizza pockets? Okay, anything that mentions pizza, or pockets. So frozen pizzas, in-store-made pizzas, pizza flavored pringles, pants with pockets, dresses with pockets, frozen items that are similar to pizzas but aren't pizzas, frozen items which aren't similar to pizzas, granola bars I guess, basketballs, and so on.
It seems as though their search just takes the search terms, matches them against every item in their database in order of relevance, and then just shows you everything regardless of how relevant it is. 0.00121 out of 100? Well, it's still technically relevant! Let's show it just in case!
I understand that upgrading and migrating to new systems takes time but this process never seemed like it involved anyone on the ground.