We mainly talked about the state's transition to open source. I tried to show him the outside perspective, how much international attention the move is getting and why many see it as a bold step toward digital sovereignty, how much positive (side) effects it has.
His reaction was not that enthusiastic: He described his everyday frustrations, which anecdotally align with the points made at the end of the article.
Especially at the leadership level their workflows are heavily email-driven, with the mail client acting as a universal everyday tool for e.g. team scheduling.
Migration from Outlook to Open-Xchange felt rushed, with seemingly limited upfront analysis of how officers actually use these tools and ensuring use cases were adequately covered. The idea of User Interviews was new to him or - if conducted - didn't reach anyone in his circles.