Hacker News Reader

Comment by tokai | Hacker News Reader

Just make the sticker price legally binding and this issue would be solved with almost perfect precision.

The sticker price is legally binding - it constitutes an offer, and the cash register surreptitiously charging a higher price from what the customer has agreed to constitutes fraud. The problem is that asserting your rights takes time, resources, and energy that people shopping at these stores generally do not have. The people that would have the ability to push back instead just use their resources to move on and shop somewhere else that isn't immediately abusing them.

> The sticker price is legally binding, as it constitutes an offer

While I wish that that were how things worked, unfortunately, the US legal system disagrees [0].

[0]: https://en.wikipedia.org/wiki/Invitation_to_treat#Case_law

That’s about ads, not sticker price on the shelf, and about a lack of obligation to sell at that price. It does not say that it’s alright to lie and charge a different price at the register.

From the Wikipedia article:

> A display of goods for sale in a shop window or within a shop is an invitation to treat, as in the Boots case, a leading case concerning supermarkets. The shop owner is thus not obliged to sell the goods, even if signage such as "special offer" accompanies the display. […] If a shop mistakenly displays an item for sale at a very low price it is not obliged to sell it for that amount.

Boots was a UK court case. The Wikipedia article you linked has a note at the top that it mainly refers to British law.

In the US, local laws generally side with the consumer and legally entitle you to the displayed price. There are also federal laws from the FTC act against deceptive pricing.

See some US state laws here: https://www.nist.gov/pml/owm/us-retail-pricing-laws-and-regu...

a few summaries from https://www.braincorp.com/resources/the-price-must-be-right-...:

>Michigan requires a bonus of 10 times the overcharge amount.

New Jersey’s Retail Pricing Laws mandate that most retail stores clearly mark the total selling price on most items offered for sale. Retailers must also verify the accuracy of their checkout scanners and may face fines of $50-$100 per violation for noncompliance.

Connecticut law requires stores to charge the lowest of the advertised, posted, or labeled price for an item. Customers who are overcharged are entitled to a refund of the overcharge or $20, whichever is greater

Ah, you indeed appear to be correct. Sorry for the mistake, and thanks for the correction.

"The people that would have the ability to push back"...

And they can. Just bring it up to the cashier or managers attention, and voila, they adjust the price. Please let me know if you have had a different experience.

There's no "just". It takes resources to be scanning your receipt for discrepancies and/or running your own tally. And there are a few examples in the article referencing stores refusing to adjust prices, or of people noticing on their receipt that they were defrauded and the store refusing to reimburse them.

Resources to read the receipt? Are you saying poor people can't do math? Honestly, how much effort does it take to look at your receipt and look for errors? If you are really on a tight budget, I guarantee you will be looking over your receipt.

I have watched countless people shop with a calculator or pen/pad to make sure they stay on budget. It is not hard.

The hard part is talking to the cashier and waiting for a manager, potentially having to argue with both, and looking like a cheapskate.

If you've ever shopped at dollar stores they are often understaffed with a long line, no self-checkout, and a single cashier on duty if at all. If you argue about pricing you will hold everyone up in line, maybe get dirty looks and possibly wait an hour for someone with the authority to come and clear it up. Another person in this thread also mentioned that they got screamed at and chased out of the store for "causing a problem": https://news.ycombinator.com/item?id=46182451

I have been to the Dollar Store (and similar) many times and have never witnessed anyone getting yelled at for saying, "Hey, I think this was a mistake. Can you correct it, please?" (or any other place I shop - especially the grocery stores). We tend to have very positive experiences when pointing out pricing errors. My mother-in-law made it a point to review the receipts ever time we went to the grocery store. No big deal. As other have said, sometimes you get +10% of your money back and other times you get it for free.

Yes, mistakes happen; yes, people get over charged. But to imply people are shamed for asking to correct the error just seems...odd.

I mean, that person actually got yelled at and had to leave the store. Some are more sensitive than others and just the fear of an unpleasant interaction is enough for some people. I've let small discrepancies slide just because the staff looked overworked and I didn't want to make them stop what they're doing, run down to the aisle and check prices and get their supervisor. For most I think it's just a time thing. It isn't worth a couple dollars to commit to an unpredictable amount of time going back and forth and waiting for a manager. I salute those lions like your MIL who stand their ground and fight back but there are also many, maybe most, who are just in a hurry or want to avoid confrontation.

Thanks, I appreciate your perspective.

One note about asking for a refund/price adjustment. Occasionally the store workers forget to pull the sale prices off the shelf when the sale is over. In these situations, the manager/workers are appreciative since they can pull the sticker that was left on by accident. Just my experience...

> how much effort does it take to look at your receipt and look for errors [compared to your memory of the exact prices of everything you just bought]

> I have watched countless people shop with a calculator or pen/pad to make sure they stay on budget. It is not hard.

Yes, this is exactly what I am talking about. Both of those things are straightforwardly doing extra work using your own time and resources. I generally spot check my receipts and do a rough mental tally, but if I had to turn that paranoia to max because some store was continually trying to defraud me, then I would likely stop going there.

If a store refused to adjust a fraudulent charge or honor an offered price, then I would keep escalating the issue and not back down. This too requires resources of having the time to argue, reading as someone who will not simply be browbeaten, plus deescalation and being able to communicate clearly if they call the police, etc.

Reply on news.ycombinator.com