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> After going through two layoffs, I realized I had the same painful problem both times: I lost all my: - contacts, - personal messages, - and important information that were tied to my company email.

> None of these were business-related — they were personal, and yet I had no way to recover them once my access was removed.

You are describing a problem in your ability to store your contacts, not any problem with retaining the emails themselves.

If I want to keep a contact, I send the information to my personal professional email. Done.

If I want to have a personal conversation, I intentionally shift it to my personal professional email - or at the very least, CC: or BCC: the same.

There's no need to violate security standards at my company, just to preserve the 0.01% of the information for myself.

> I lost all my: - contacts, - personal messages, - and important information

Those are not your contacts, messages, or information

Can you get into the safety aspect?

Isn’t my employer going to see me logging in to some random service with my work account? Will the corporate Microsoft identity provider even have you in the allowlist?

Some more product focused “tough questions:”

Is this a problem you think is common?

Example A: I can just connect with everyone I know from work on LinkedIn

Example B: I avoid doing personal business on my work machine so when I am terminated I don’t lose anything

Example C: anything I know I want to keep long term I save in some way that the company can’t keep

Example D: I don’t actually want to engage in Example C because it violates company policy and nothing I do at work is worth getting sued over.

Hey, thank you for your questions...

Q:Isn’t my employer going to see me logging in to some random service with my work account? Will the corporate Microsoft identity provider even have you in the allowlist?

- It's like having your accounts synced into Apple Mail (or some other Google app). The difference is that it organizes your contacts and keep your data stored in the cloud;

Q: I can just connect with everyone I know from work on LinkedIn

- That's for sure, but, the idea here is more a CRM than a social network;

Q: I avoid doing personal business on my work machine so when I am terminated I don’t lose anything

- But again, the idea here is to use in many different situations. For instance: you had an old domain but instead of using the Apple Mail, you used a service that store it for you in the cloud. So, you can still have access to it because the data belongs to you... but after a while you don't have the domain anymore.

Example C: anything I know I want to keep long term I save in some way that the company can’t keep

- And this is one example of how the platform is used for.

Example D: I don’t actually want to engage in Example C because it violates company policy and nothing I do at work is worth getting sued over. - The problem doesn't happen only to company emails... that was my situation with stuffs that I saved by mistake...

> It's like having your accounts synced into Apple Mail (or some other Google app). The difference is that it organizes your contacts and keep your data stored in the cloud

It's not the same, though - it's a non-standard service with the specific, stated purpose of data exfiltration.

The issue here isn't so much the fact that it keeps contacts available after the account is disabled; it's that it's the stated intent.

To put it another way - if I wanted this, why wouldn't I just sync my email via Thunderbird on a personal device?

> That's for sure, but, the idea here is more a CRM than a social network

I have something similar for myself, but it's just iCloud Contacts with lists and tags.

> The problem doesn't happen only to company emails...

I think this is your core issue - messaging. While I don't know if the problem you're trying to solve is one other people have, I do know that the value proposition of "you may lose your company email" is... well, it's clearly going to be a violation of contract at minimum for most employees, and potentially even a criminal act.

Another question I’ll put into a separate comment because it feels like a very separate question than my first set of concerns.

What you describe on this post seems like a much different tool than what I see when I go to your landing page and watch the demo.

The landing page and demo strongly imply a sort of contacts power user application. I could imagine a salesperson or similar persona going for that product.

But this HN post describes more/different features than that which go beyond contacts.

Who do you imagine fits your ideal customer profile?

My last concern is your demo video. 30 minutes is crazy. A demo video should have absolutely zero “Um”s and other time wasting hesitations in it. It takes a full 1:30 before you even get past the login page.

The demo feels more like a “how to” tutorial rather than a sales demo.

It should be more like, 10 seconds to introduce, then, bam, start showing me the most valuable thing right away.

Someone clicking on your video is your golden opportunity to get to showing the value as quickly as possible. If they click on it and hear someone talking slowly about some boring product manual-style walkthrough and see the 30 minute run time they are going to dip out.

I know that’s going to be tough with English being a secondary language but it needs to be done over and over with a script until it’s perfect.

I also don’t want to discourage anyone from bringing their real self to a demo, but from a practical standpoint Daniel is very hard to understand sometimes. His accent is very strong and I am unable to understand some of the words he’s saying. Rehearsing a concise script down to the exact word until it’s perfect is one option that I think will improve pronunciation.

Another solution to avoid removing him from the demo would be to burn in subtitles (not just YouTube optional subtitles, force subtitles by burning them in).

Or, you can jump on a freelance platform and hire a voice professional to read off the script.

Either way, use a good microphone in a good recording environment. We shouldn’t hear echo like I am hearing in the video. I should hear the full dynamic range of the person’s voice rather than feeling like I’m on a zoom call.

Hey Dangus, thank you so much for your time writing it to me.

So, regarding the landing page: the reason why I implemented that in the past is that: today, is hard to show some "value" to the user that are familiar with so many PRO landing pages.. but, honestly, I'll change the landing page in order to make it more simple.. because it was built for personal use.

Answering your questions:

Who do you imagine fits your ideal customer profile? - I'm honestly thinking about it... because, the user might have different purpose. If I'm looking for a contact management system that stores my stuffs in the cloud and gives me some insights about my contacts. - But, why having different solutions for contacts and having a bridge to connect them? For example: Kanban, file sharing, message, etc.. everything is related to contacts. - Another reason why I implemented it is because Gmail doesn't offer a way to know the ones that mostly sent messages to me.. including not desired messages. So, it makes easier to me to find those contacts and get rid of messages sent by them;

Regarding the video.. you're totally right. I'm a programmer.. I'm a nerd.. and I have 0 experiences with that.

Thank you so much for the ideas that you've shared with me. I'll start improving asap based on these feedbacks.

Thank you so much!

Some reading that could help you think like a sales engineer:

Great Demo! by Peter E. Cohan

Sales on Rails by John Haldi - less relevant to your scenario but it is short and could give you insight into how technical selling works.

This is some decent reading on ICP: https://blog.hubspot.com/customers/ideal-customer-profiles-a...

Basically, the short version of it is that you want to have a really good idea of the persona of the buyer that you want, what drives their urgency to buy, and how you address their pain points.

Some of this is more relevant to B2B selling but a lot of the ideas are still helpful.

At some point you might even want to think about who you don’t want to buy your product. Who will buy your product and then be unhappy with it?

dangus, thank you so much for such attention and feedback. You know might know that, as a business owner (not that I'm, but, willing to be), feedback like yours are precious.

Have you considered naming your product "InsiderThreat" for clarity in logs?

this is not our purpose.