> And have you called a large company for any reason lately? Could be your telco provider, your bank, public transport company, whatever. You call them, because online contact means haggling with an AI chatbot first to finally give up and shunt you over to an actual person who can help, and contact forms and e-mail have been killed off. Calling is not exactly as bad, but step one nowadays is 'please describe what you're calling for', where some LLM will try to parse that, fail miserably, and then shunt you to an actual person

All of this predates LLMs (what “AI” means today) becoming a useful product. All of this happened already with previous generations of “AI”.

It was just even shittier than the version we have today.