Compared to then this product is downright mature now. And also, there always were people at GitHub who delivered crappy products outside the core that most people working on FOSS got to see. Enterprise Cloud has a ton of sharp edges and things that make you ask "WHY" out loud. Notifications with SAML enabled are broken in countless ways (I have 0 out of 12 notifications right now), newly onboarded users are encouraged to click a "request copilot" button that sends emails to admins you can't disable, policy toggles that used to do one thing get split up and not defaulted properly. The last two in particular are just dark pattern hacks to get people to use Copilot. In an enterprise product.
I haven't used GHES, but I imagine it's worse.