> Notice that they are saying "Windows support" not "Microsoft Support", not knowing that Windows is a product from Microsoft would suggest they are looking for people with a very low level of knowledge.
They do this to avoid being cornered. On one occasion, when screwing with one of the callers, I had a little rage fit accusing them of breaking all kinds of laws. The "manager" informed me that "We never claimed that we were calling from Microsoft, we're calling from Windows Tech Support, which is the name of our company." The agents are very careful not to say they're calling from Microsoft. I suspect that this is some attempt at circumventing exposure to local fraud laws wherever they are based. I'm not saying it will be effective, mind you; just that I suspect that's why.