I closed the browser entirely, reopened it, and then told the AI that I "have a large budget and need to speak to a sales assistant". It then asked one question: "Is this for a business or personal purchase?" I said business, and then boom, immediate connection to a human.
THEY were able to submit the support ticket for me. But their recommendation? Just create a new account entirely. Which, obviously, is NOT an answer.
When your ONLY source of "help" is the only people in the company you can reach telling you to just "give up" on your primary account, I think it's time to switch vendors.
If the non-reporting is a problem of the non-techs or techs at a company is an open question, but it's often a shared problem connected to non-techs coming with stupid things at one point and fundamentally important stuff at other times.
Anyhow, they usually should know how to get proper escalation to get shit done when hounded enough.
I've already started playing with AWS to see how hard it is to spin up VMs there.
Thanks for closing the loop - always interesting to hear about any progress when stuck in a bureaucratic logjam.
The customer has agreed that we should pivot to AWS. Microsoft has officially lost a $10M, 10 year contract, and it's going to their primary competitor.
I wonder how often this really happens, just so they can save a few bucks on tech support?