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The whole point of money is to pay for problems to go away.

No idea how good Zoho is, but if you can pay $X/month and never even think about the problem ever again, then that is compelling, and the value of that depends on the customer.

That and of course- If you are using a tool to solve a problem. Your focus should be on the problem. If you are spending more time fixing or inventing the tool, than spending time solving the problem, then you are better off using a paid tool which takes care of all that helping you focus on the problem.

I used to run my own smtp server, but it's far easier to point my MX records and let someone else do it.

If zoho go bust I'm sure another company will replace them.

There isn't much to understand because I don't even think he understands or even thought about it more than 5 seconds. If he did think about more than 5 seconds and still typed this tweet, that's worse.