Closed duplicate of <something that is totally different>
I hardly use the site and it's happened to me multiple times. I'm sure people that rely more heavily on it see it all the time. I suppose it depends on the sorts of topics you're looking for help with, much like wikipedia or subreddits, a lot of the little niches are seemingly ran by assholes that would rather delete stuff than actually help people find information.
Internal Stack Exchanfes are (were? I’m not sure whether they discontinued it…my old company had one but new one doesn’t) is really good at converting chat style communication into a permanent easily searchable record that can also be easily updated.
You can also avoid many of the pitfalls with stack overflow around over aggressive moderation (not really needed since the volume of questions won’t be as high), or inappropriate commenting of any sort (reach out to the individual directly or even to their manager), etc.
I’d be curious to hear what the common solutions to that are.
Maybe it can be used as a limbo to gather FAQs that get crystallized into the real docs and then deleted.
I even pondered adding a bot that would create ticket out of oldest not-updated article for someone to go thru and verify it's still current/relevant
I launched to lukewarm reception, actually applied to YC with it and didn't get much of a look, nor an interview :-) and after a bit of (though certainly far too little) further hustle gave up on it due to circumstances leading me on another path.
Anyway, I was a tiny bit vindicated when about a year later I noticed Stack exchange themselves did a similar product, but as far as I know, it never really hit. They would advertise it in the side banner for quite a few years but it eventually seemed to go away.
It's weird that it didn't work, it always did seem like an incredibly good idea to me - just so good, it's obvious. If such a thing existed, it'd add so much to any company onboarding experience at a minimum, and would also have obvious ongoing value.
And it just seemed like a great strategy to get useful and up to date documentation: to gamify it. There's just an inherent incentive to become the 'Jon Skeet' of your organisation as it were, rather than making documentation this largely anonymous, thankless afterthought it often becomes in practice despite best intentions.
companies don't always reward answering questions...