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Comment by Animats | Hacker News Reader

I just had that kind of experience, but with Stack Exchange.

The Ubuntu people seem to have recently pushed to users a new version of the CUPS printer scheduler that doesn't like the syntax of some old cupsd.conf files. This breaks all printing on affected machines.

So where are the bug reports? Stack Exchange. Nobody over there is going to fix it. This needs to be discussed on Ubuntu Forums, where the maintainers might read it. For now, I posted similar discussions on the CUPS forum and Ubuntu's own forum, and linked them to each other. There's a finger-pointing problem coming up - is this a CUPS bug or a Ubuntu bug? (What writes the cupsd.conf file anyway? Ubuntu Settings?) I don't want to file a bug report until the finger-pointing phase has commentary from people who actually know the innards of Linux printing, or I'll get shot down by one side blaming the other. Let those guys fight it out.

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"The Ubuntu people seem to have recently pushed to users a new version of the CUPS printer scheduler"

If you don't like breaking changes then you might consider using an Ubuntu LTS and then adding your own changes as required.

I've been using CUPS for roughly 20 years and since I ditched HPLIP and the like some years ago and went all in on IPP Anywhere, its been rock solid for me at home and at work and for quite a few customers.

So, which version of Ubuntu do you rock and can we have some links to discussions please? Or some idea of the issues involved.

OK, details.[1] Discuss there, not here, please.

[1] https://discourse.ubuntu.com/t/cant-print-cups-printing-daem...

What? Why'd a software maintainer read Ubuntu Forums but not Ask Ubuntu?

If you want it to be read by a maintainer, submit it to their bug tracker?!

Yes, because StackOverflow is horrible to monitor.

I work on an open source project at $DAYJOB, and as a team it's much easier dealing with a forum or bug report than tracking SO questions.

You can't set up email notifications for watched tags [1] as SO doesn't take that use case seriously. There's no way to see read or unread questions, or e.g. mark them as read (personally or as a team).

To make matters worse, SO tags are often wrongly applied leading to seeing lots of unrelated or low quality questions briefly. These get removed eventually but still show up initially.

And lastly, I think SO has said that generally they don't want to devolve into a vendor support forum. Which is understandable, given that most companies just post boilerplate answers and aren't really helpful. As a company it makes things harder because moderation is completely out of your control.

[1] https://meta.stackexchange.com/questions/25224/email-notific...

> You can't set up email notifications for watched tags [1]

I'm quite sure I had that set up at some point, already many years ago. The thread you're linking to is over 15 years old.

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