In this niche forum people keep saying “there’s no moat”. But the moat is the brand recognition, if I ask my 70yo mum “have you heard of Gemini/Claude” she’ll reply “the what?”, yet she knows of ChatGPT.
Does Coca Cola have a moat? Some company could raise $1B to create a new cola beverage that beats Coca Cola in all blind tests imaginable yet people will keep buying Coca Cola.
Did people switch search engines or social networks when Google or FB introduced ads?
Brand recognition doesn't mean a thing when it comes to a technically-illiterate audience with no control over their digital lives. In the same way that every 90s mom called a video game console a "Nintendo", everyone who gets served an LLM-generated response straight from their OS and/or browser courtesy of Google, Apple, or Microsoft will call that a "ChatGPT", and OpenAI will be powerless to stop the platform holders from intercepting their traffic.
> In the same way that every 90s mom called a video game console a "Nintendo"
And this proves that point. Nintendo sales in the 1990s crushed the competitors numbers.
No, the tech-illiterate gravitate towards the path of least resistance, which just means the platform defaults. OpenAI doesn't control the platform, which means they've already lost to Google, Microsoft, and Apple. Don't build your castle in someone else's kingdom.
> And this proves that point. Nintendo sales in the 1990s crushed the competitors numbers.
Clearly you know nothing about the history of the console business, because Sony absolutely annihilated Nintendo in the home console market for the decade between 1995 and 2005, despite Nintendo's brand strength.
The path of least resistance is by way of brand recognition.
> OpenAI doesn't control the platform
OpenAI has 800mm MAUs on their own platform that they control, assuming we trust their reporting. They own chat.com, all of our grandmothers know ChatGPT - they don't know Gemini...I'm not even sure how OpenAI could have lost to Apple or Microsoft in the AI race. Those are nonsensical comparisons.
> Sony absolutely annihilated Nintendo in the home console market for the decade between 1995 and 2005
Yes you're right. If we shift the comparison window by a full 50% the numbers do favor Sony.
My point is not that OpenAI is infallible or that a competitor couldn't also be successful. Only that brand recognition is a legitimate and important factor.
for the Cola Cola drinkers, the product goes from an infallible AI to with no ulterior motives to another Google that’s purpose is to sell you ads, but more creepily. it’s like if Coca Cola started adding a few milliliters of bleach to their product
"how did X know whose profile you saw on Y service"
"the computer knows everything i do on the computer, what do you mean"
The more direct connection on something they don’t (yet) value as much as they value their phones might be a bridge too far.
An LLM feels like a person to a lot of people. It might be surprisingly difficult to avoid people feeling betrayed or creeped out by this “person”. No one has ever done this before and it doesn’t seem easy or like a straightforward win.
It is odd how often I hear even technically people defend the idea that Instagram is listening to everything they say even while the phone is locked, sending it to Meta, and then influencing their ad delivery. You have to either have very little understanding of mobile apps and reverse engineering to believe that this is happening but nobody has been able to find proof yet.
It’s right up there with people who believe conspiracies about everyday things like chemtrails. If you really though chemtrails were disbursing toxic mind control chemicals (or whatever they’re supposed to be this week) then you’d be going to great lengths to breathe only purified air and relocate to another location with fewer flight paths. Yet the chemtrail conspiracy theorists don’t change their behavior. They just like complaining and being angry, and it’s something they can bond with other angry complainers about.
People say ChatGPT has brand recognition but amongst non-students and non-tech in the UK I don't think it is that pervasive at least.