Electronic chat is really not the same as face-to-face communication. Neither are video calls.
Some people consider email something you MUST answer ASAP, others can have 9000 unanswered emails without an issue. They'll get around to it.
And with chat, some think it's real-time and expect an answer in seconds, others will check $chat_app a few times a day like email and reply.
I personally prefer chat, because you can use it asynchronously, BUT you can escalate to near real-time if everyone is present at the same time. You can have an actual "conversation" via chat - you can't do that with email.
In electronic chat I can ask someone to explain their question and wait for it in writing. In person, I often have to listen to them stumble over the concept because they didn’t think about what they wanted to ask before asking it.
In a video call I can clearly see the other person’s screen and zoom in on what I’m trying to look at. In person I have to lean over their desk and squint at the right angle.
Consider the effort to accommodate those preferences though. Accommodating a video call preference is easy. Same for chat. Accommodating a preference for face-to-face requires spending an hour (2x average US commute) traveling to meet you. That's quite a significant ask of the other person.