Service is where dealers make their money. You’re convinced that manufacturers will sell data to insurance companies yet believe that dealers will sacrifice hours of profit. That doesn’t work out.
Also: I made sure we were the first appointment, arriving at 7:45am for my 8am reservation. Soon another guy was behind me. One thing I have learned it to always schedule "the first time in the AM" if you do not need immediate service.
Edit: In retrospect, they had turned on the OTA system in the Mav. So maybe when the SG said it was downloading, I thought "to a server" but maybe it was directly to the Mav. As I noted, was not a big issue. Still not using the OTA features.
even for non warrantee service they are generally paid based on how long the job is expected to take not how long it takes them. The only reason to not hurryitoo much is they warrantee their own work and so if you bring it back that costs them.