As someone building another competitor in the field, I'll relay some reasons why some of our customers ruled out OpenWebUI in their decision-making process:

- Instability when self-hosting

- Hard to get in touch with sales when looking for SLA-based contracts

- Cluttered product; Multiple concepts seemingly serving the same purpose (e.g. function calling vs. MCP); Most pre-MCP tools suffer from this

- Trouble integrating it with OIDC

- Bad docs that are mostly LLM generated

Broadly, I think other open source solutions are lacking in (1) integration of external knowledge into the chat (2) simple UX (3) complex "agent" flows.

Both internal RAG and web search are hard to do well, and since we've started as an enterprise search project we've spent a lot of time making it good.

Most (all?) of these projects have UXs that are quite complicated (e.g. exposing front-and-center every model param like Top P without any explanation, no clear distinction between admin/regular user features, etc.). For broader deployments this can overwhelm people who are new to AI tools.

Finally trying to do anything beyond a simple back and forth with a single tool calls isn't great with a lot of these projects. So something like "find me all the open source chat options, understand their strengths/weaknesses, and compile that into a spreadsheet" will work well with Onyx, but not so well with other options (again partially due to our enterprise search roots).

OpenWebUI isn't Open Source anymore. Open WebUI has an egregious CLA if I want to contribute back to it (Which I wouldn't do anyway because it isn't Open Source...)

Onyx Devs: This looks awesome, I will definitely add it to my list of things to try out... close to the top! Thanks, and please keep it cool!