The thing which I've always wanted to see is a knowledgebase system which uses a company's e-mail as an interface:

- new e-mail from client comes in which can't be matched to an existing project? New page in the knowledgebase

- second e-mail from client comes in w/ an attachment? It's stripped off and added to that page in the kb

- employee sends out e-mail with link to the initial version of the project? The link is added to that page

&c.

Maybe AI could make something like that work now?