For those that didn't read the article Obsidian Entertainment (the video game company) has AI support that hallucinates and tells you to email Obsidian (the note-taking company) instead.
It absolutely cracks me up that this could've been easily avoided by choosing a unique name. Seems it is impossible for us to name a software after anything but an already-taken word! I am certainly guilty ha
Now even smaller companies can have nonexistent customer service like Google does. AI is effectively austerity.