The Overton Window for what is acceptable company behaviour has slid very far to "maximizing near-term profits at all costs". You see this is in a lot of areas:
- Employee training and retention. Employers would rather aggressively churn the cheapest employees they can get, rather than cultivating experienced employees.
- Just-in-time inventory. Businesses want to have as little inventory as possible, which means any supply chain disruption causes ripples down the line.
- Advertising. Everything is stuffed full of ads now, including your smart appliances.
The reason companies get away with this is that all big companies have more or less colluded to behave the same way. The managerial class has said "we can have terrible customer service because _everyone_ has terrible customer service". Your product can be full of ads and break every 3 years because _every_ product is like that.
You might ask "why doesn't one competitor break the pattern and do a good job to gain market share?". The answer is that they do, and then they get bigger and more financialized. The capital required to do a good job requires them to take investment, and once the growth narrative has ended they're pressured to squeeze profits out of their customers.