I’m sure these market conditions are common in most of the country, but without the moderating climate we have, so I imagine it’s much more susceptible to damage by freezing temperatures and natural disasters.
But the article is decrying the monopolies, and the bad incentives that they inevitably create, rather than attempting to highlight the poor state of telecommunications infrastructure.
I've been through the same thing the post author has. By some random chance I once called tech support and got someone on the phone who was authorized to investigate it and do something about it. Service improved a little bit after that.
Certainly, there's problems in some part of the network, and getting past level 1 tech support is hard. Physical security is pretty much unlikely. That said, I don't think those boxes are going to take much abuse to open even if they are locked.
https://en.wikipedia.org/wiki/January_1998_North_American_ic...
A lot of the Northeast US that was impacted has fairly 'fresh' copper infrastructure in the last 20 years.
... but in reality, yeah. The outdoor plant does not get taken care of well (in general), there's only so many field techs to go around to be able to re-balance an entire RF system and its nodes.