All the leadership need to do is read these types of articles and they’ll see what’s going on outside the walls. One wonders how the internal incentives can be so wrong.
Once a generation has been raised who never saw a computer that couldn't refuse to let you type what you wanted into it, young people will stop believing that you could ever type what you wanted. Old people will forget that you could ever type what you wanted. It worked with literally everything else.
The future is never certain and, as always, there will be unexpected and rapid societal shifts that may change things rapidly, but those may well be 300 years out.
The execs want AI to show to the investors to improve their job security and compensation packages.
The middle managers want AI to show execs to improve their promotion causes.
The customers only get to talk to the day to day employees of the company, so their opinion doesn’t matter to the rest of the hierarchy
> The Xbox One reveal disaster in 2013 stemmed from controversial policies that were widely rejected by consumers, primarily the mandatory 24-hour online check-in (effectively an "always-online" requirement) and severe restrictions on used games. Compounded by a primary focus on TV and media features over gaming, and a higher price tag of $499 with a mandatory Kinect, the policies caused a massive public backlash. This allowed the PlayStation 4 to successfully position itself as the consumer-friendly gaming option, ultimately forcing Microsoft to reverse all the controversial DRM policies before the console's launch.