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Comment by atonse | Hacker News Reader

Agree 1,000%.

I just won’t even waste my time with the google stuff cuz I can’t figure out how to pay with it.

And that’s a problem everywhere at google. Our google play account is suspended cuz I can’t verify the company. It won’t let me cuz it says I’m not the owner. I’ve always been the owner of my company. For 18 years. There is no one else.

Once some error said make sure the owner email matches your profile in google payments and I was like, what is google payments and where do I even begin with that? I’ve never paid for google play so what does payments have to do with anything?

It’s totally random stuff. Get your shit together, google. Make your products and payment systems coherent, rather than it obviously looking like it was designed by a fiefdom full of territorial managers.

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The "Owner" accounts in Google Play and Apple's App Store are so freaking annoying. The only time they make sense is for solo-founders and even then I've had issues. Now expand it to working at a larger company and it's a joke, a bad one. Oh sure, I'll just get the CEO (or other higher-up) to login and accept new agreements, that will be easy. Even more fun when you tell a client (who logged in exactly 1 time to set up the account) that they need to use a generic email (not a personal one or an employee-specific one), the ignore your suggestion, and then they can't get back in because the person who set up the account left the company. It's a mess.

Also, re "Google Payments", I tried to transfer an app from my personal/solo Google Play account to a new business one I set up for my LLC and it was like pulling teeth. They wanted me to find some payment id from the original $20 purchase I made to get access to Google Play, something I did right around when they first launched and while I still have/use the same email, Google came out with approximately 1 googol different "payment solutions" in the interim and their engineers don't care about data migrations. Finally, after many support emails, they just transferred it without me giving that code which just shows how silly the whole thing was from the start.

I don’t have experience in big tech but in the few SaaS companies I’ve seen the issue is UX designers and Product managers overwhelmingly have a B2C culture.

Can relate. My inactive google ads account all of a sudden got banned. No explanation except some generic link to their terms of service. Appealed, got automatic denial, no reason given. Have retried multiple times, same result

Same thing happened to me. Guess who didn’t start spending $100 a month with them again?

Utterly ridiculous.

> designed by a fiefdom full of territorial managers

What's harder than herding cats? Herding cats with MBAs and OKRs.

> what is google payments

YES I had this and eventually fixed it. I really don't know what I did but lots of clicking on random links and signing into things in different orders and then one day it somehow worked.

So frustrating.

Conway’s Law strikes again.

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