Seriously: having someone in charge of your first-line traffic that is aware of today's security landscape is worth it. Even if they require an upgrade to the "enterprise plan" before actually helping you out.
I see many people saying this but be honest, do you know this for sure or are you just guessing? I've experienced DDoS so I know I'm not just guessing when I say that if your website gets DDoSed your hosting service would just take your website down for good. Then good luck running circles around their support staff to bring your website back up again. Maybe it won't kill your business but it'll surely create a lot of bad PR when your customers find out how you let a simple DDoS attack spiral out of control so bad that your host is refusing to run your website anymore.
you don't have control about them in the first place