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For me the only silver lining to all these cloud outages is now we know that their published SLA times mean absolutely nothing. The number of 9's used to at least give an indication of intent of reliability, now they are twisted to whatever metric the company wants to represent and dont actually represent guaranteed uptime anywhere.

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So true. AWS for example gives only platform credits in the event of an outage. Basically no recourse or insurance.

Doesn’t everyone do that? I’ve never worked for a place that the base policy wasn’t credits. You might have special contract language stating otherwise, but for almost everyone, it’s credits.

Yeah everyone does that. Perhaps it was wrong to single out AWS! None of them should. In any other business, you get your money back.

I think it's crazy that the SLA just gives you a credit. Even worse! In the contracts I've seen, you have to prove the duration of the outage and sometimes even that there was commercial impact using your own monitoring. What a pain in the ass.

It would be easy for me to tell my customers exactly what they need to say to get the maximum, but I've been told not to do that, so I guess it's on them to figure it out.

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