another subjective data point, took waymo multiple times in SF and also lyft when waymo was taking too long. honestly, waymo was better in every single way and it wasn't even close. the only comparison was "maybe" taking a black XL from the airport.

in no particular order, my problems w/ lyft:

1) driver trying to talk to you when you just want some quiet time

2) unclean/smelly car, have no idea if it's some econobox or actually decent

3) sometimes questionable driving, talking on the phone or talking to you or watching some youtube video or using their phone trying to grab the next fare

waymo i just get in, it takes me where i need to go and i get out, no fuss. maybe i'll eat my words if i get into some catastrophic situation, but honestly i'll take that over the "feeling" i get when i step into current ride shares.

people don't drink starbucks because it's the best coffee, they do it because it's consistent for the most part and that's what i want. i don't want to roll the damn dice everytime i call for a car.