Hi Matt, Would be nice if AdSense could go back to the 'old day's - that is, we could speak to an actual Human being, instead of being ignored via canned responses :)

I understand Google having actual Humans responding to their customers/publishers would be tricky due to the scale of things, but the current system seems too impersonal and I hear of these stories all the time? Not everyone has the luxury of being published in the mass media (which seems to be one of the only ways that Google will nowadays change its mind)