All my chats were gone, and I couldn't write to any of my friends. "Okay, I will just reach the tech support, and solve the problem" - silly me back then. I was genuinely shocked that there was no "Facebook support". Just a bunch of FAQs, general help, and that's it, no way to talk to anyone. I felt completely helpless and lost, really unpleasant feeling.
My account got back to normal after one day or so, but that was the day I decided to begin the process of leaving that platform.
Gmail/Google has the same problem but I suspect and correct me if I'm wrong that it's less surface area to ban you - unless that did happen to people on Google+? But Google+ also didn't have its founder famously tell people "...they 'trust me', dumb fucks"
Me too! Mark S. Zuckerberg seems to be a relaxed guy with a good sense of humor. Very likeable presentation!
For companies that do generally support their customers, usually it gets you into an 'executive support' queue with people who are empowered to understand and solve problems that are mostly solvable --- you should be able to get money things made right, but don't expect product changes (but it can happen).
For companies that don't support their customers, it gets overwhelmed and may get dumped into the same usual support channels where reps aren't empowered to get anything done.