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This is a radical change from how we might have imagined Steve Jobs dealing with this situation.

I can imagine a scenario in which Steve spins the maps snafu so that the customers end up apologizing to him.

"In Steve Job's Apple, the customer is always wrong."

So you don't find it admirable that Steve stands by his products?

Honestly, I think if he were still healthy and running the company, something like this would not have happened in the first place.

I found it disturbing how willing the (vocal portion of the) apple fanbase seemed to be to say up is down and black is white if he told them to. One day PPC is much faster than x86, the next it doesn't matter. One day a phone doesn't need to run programs because everything is on the web, the next everything should be an app. Maybe it's just the ones who disagreed stayed quiet, but the overall effect was very cultish.

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