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> I went so far as to tell the person my situation and they told me that because I'm providing a service I have to do better.

IMHO that's an asshole and not somebody you want as a customer anyway.

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That was one of the lessons I took away was that not every customer is a good customer. While I did have really accessible customer service, I didn’t want to be everything to anyone, even if it left money on the table. The quirks and features of the site where enough for the typical Reddit user (at the time) to discern, more so than those who were accustomed to official services, sports or otherwise.

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