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In the replying posts, there is mention of a discovered bug that could have resulted in most of the reported problems.

It is normal to want to discuss in order to check if that was the bug, in which case fixing the bug would have solved the issues.

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Given that the bug is a well-known and inherent flaw of the technology used, I don't understand what good this would do. It's not enough to say "whoops, we didn't think the machine would do the thing the machine is known to do".

To fix the bug the architecture of the feature would have to be different, and that was completely obvious from the start.

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