Peter Drucker: What [American execs] can learn from Japanese management (1970) [pdf]

I was reading the HN discussion [1] about the Mozilla support fiasco in Japan [2], and was reminded of this Drucker classic about the American -vs- Japanese approaches to decision making.

[1] https://news.ycombinator.com/item?id=45830770

[2] https://support.mozilla.org/en-US/forums/contributors/717446