Could this have been a mistake rather than a malicious act?
On the other hand, we all know that LLMs are guaranteed to introduce an error in the result, therefore always needs human supervision.
Also there are other details like the 72 hours timeframe they comment...
Therefore, to me, introducing LLMs without designing them just as an usable tool (UI/UX) to support the work -of the volunteer community- doesn't sound like a mistake, but sounds like an "I don't care at all, get out of the way".
[1] who speaks more than one language at least.
Is there a slightly different phrasing that would make this better, or is it the sentiment that's crap?
"I'm sorry for how these changes impacted you"? Personally just the sentiment feels insincere to me haha.
However, "let's hop on a call" is just additionally dismissive.
* The infantile corporate-cutesy wording "hop on a call" is not appropriate when talking to somebody who feels that you deeply wronged them. It has the same vibes as cheery "Remember: At Juicero, we are all one big family!" signatures on termination notices, and Corporate Memphis.
* In the first sentence, Kiki says "about the MT workflow that we just recently introduced". Why is this level of detail shoehorned in? Everyone in that conversation already knows what it is about. It's as if Kiki can't resist the temptation to inject an ad/brag about their recently introduced workflow for any drive-by readers. "I'm sorry you were dissatisfied with your Apple(R) iPlunger X(TM), which is now available at major retailers for only $599!"
The change did not fall out of thin air. It was something they did. If they do not own it explicitly then it’s insincere full stop.
They don't know what exactly has gone wrong. All they can say sorry for is for how the person is feeling. Then they want to get on a call to learn more. Which is the start of helping.
The response is as sincere and helpful as it could be for an initial response from someone who wants to figure out what the problem is.
E.g. literally the first bullet: "It doesn't follow our translation guidelines". OK -- where are those guidelines? Is there a way to get it to follow them, like another commenter says works? Does the person need help following the process for that? Or is there a bug? Etc.
These are the things a call can clarify. It's the necessary first step, so why are people complaining?
It's entirely possible that such information is well-known to everyone involved in the translation community.
I would consider it outright insulting if someone who ostensibly "wants to help" doesn't know basic information like that - if the people making decisions about SumoBot are NOT aware of basic information like "where to find the local translation guidelines" then they are presumably not qualified to release a tool like SumoBot in the first place.
They should have understood the guidelines before turning on their machine translation in a given locality.
> I would consider it outright insulting if someone who ostensibly "wants to help" doesn't know basic information like that
Well, the person who wants to help is a customer service manager in Indonesia. They presumably are not the leader of the machine translation product. They are trying to get more information so they can, you know, escalate to the right people.
So how is that "outright insulting"?
- I prohibit to use all my translation as learning data for SUMO bot and AIs.
- I request to remove all my translation from learned data of SUMO AIs.
Before fixing it and re-enabling it in some capacity, they could work with marsf to find a solution.
> Never attribute to malice that which is adequately explained by stupidity.