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If you are a business, I am not sure why on earth do you want to deal with the world’s worst customer service company: Google.

They got used to ads money, where they control the entire board. They never got good in other types of businesses. Especially not in customer service.

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> If you are a business, I am not sure why on earth do you want to deal with the world’s worst customer service company: Google.

The answer is extremely simple. People aren’t businesses. You are right, no business should choose Google. But people do, for their own reasons. And businesses can only act through people. And people have their own priorities which override the interest of the business, like “What should I choose to never be blamed if/when it fails?” Google is an extremely safe bet there, like IBM of old.

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