I'm surprised so many replies here are about removing a free tier 2 years ago. Things cost money, what did you expect? Whenever I get free products that cost money I expect it's either temporary, or I'm being the product myself.
Says "free forever"
Wow. The guy is a jerk and a liar. The board at PlanetScale needs to get this guy off the internet. He's too much of an asshole to be seen in public.
I have no real horse in this race. I know how to manage my own databases, but I do have people asking me about PlanetScale and asking me to use it for certain projects, and I will absolutely never do so now.
It's not hard to imagine that not every word ever written about a product tier was remembered by the CEO.
This is the bloody pricing page. If I as the CEO of a SaaS startup don't even know what our pricing page says I should step down. That's our offer, that's the most important page we have. Come on now. Writing "free forever" isn't something some rogue marketing intern does, this is a core positioning decision and something you'd absolutely be part of, if not leading, as the founder.
> We’ve chosen to build a company that can last forever. This is why I have made the decision to prioritize profitability for PlanetScale. https://planetscale.com/blog/planetscale-forever
Hobby
Free forever for hobby useThe second time, I pushed strongly and made sure the entire executive team knew that we would be misleading our users. I pointed to the horizon and talked about the problems with "forever" language. I had to push very strongly back on the marketing team to change verbiage and then they silently made updates anyway to add "forever" verbiage. They were eventually fired for this.
But what I find concerning here isn't that the "free" tier went away (it almost always must) but that there's denial and push-back in this set of threads about the verbiage. You made a mistake. Own it and apologize for the verbiage you put out there. Don't deny that it was ever there or argue over pedantic details about where/how that verbiage was placed.
I think the longevity of Gmail, Youtube etc being both (a) absolutely free and (b) personally critical to many people has rather warped expectations in this regard. Take the freebie, be grateful, but don't imagine that giving no money to a corporation is going to incur any obligation from them to you.
I do think it was a little bad move because now you can't even test planetscale and the memories of its free stuff still might haunt some people
I didn't enjoy doing it. I felt bad but I don't regret it at all.
Do you feel as if people were abusing the free tier ? Was the only solution according to PlanetScale be to close the free tier entirely? How much were the people actually using the service (like out of 100 people who signed up, how many people were constantly utilizing it till its fullest) or ( maybe abusing it even)
If lets say that you could build your company once again or you could start planetscale from its beginnings, would you still take this decision before it was big, since I feel like as if the free tier was a key part in atleast giving PlanetScale some name/fame.
I can understand how you feel but I just feel like there were a lot of people who were advocates of your software, partially because of how people could test it out for free as well and those advocates were the one who were hurt the most. Personally, I wasn't involved but I would pretty bummed too if I advocate a service and it does something like this, although, I would still understand the situation.
You should absolutely regret making that promise. As I understand it you're wrapping hardware at AWS and GCP, and likely have since the beginning, so you should absolutely have understood that this was a bad promise because it was dependent on recurring costs towards those suppliers that you did not have control over.
Absolutely wild to me that you talk to peers like children.
Nobody owes you anything. It’s all best effort.
In pre 2010 era, we all knew Unlimited Bandwidth, Unlimited Storage was marketing and no one believes it. There is some sort of limit, and as long as we dont get caught it is fine. Free "forever" offering, Unlimited were all best effort. And It isn't just tech, but also politics. I mean they all say it but most wouldn't believe it.
And then we have a whole new generation of people who dont have this as norm anymore. They do believe everything should be free and could be free. Utopia is just around the corner. The cost of anything is so abstracted and muddled they have no idea why anything is priced as such.
Maybe we shouldn't have been so accepting of long lists of asterisks/footnotes in ads or ToCs that invalidate much of the promotional material?
Sure, it sounds like a marketing mistake, and you're owning up to it not being sustainable.
But you're burning trust with people before they even have a relationship with your company if you pretend it never happened.
It's much better to say "Sorry non-customers, this wasn't sustainable. I hope this new approach will better serve us both in the hobby use case and still be sustainable!"
He posted this:
"I would like to thank the haters for helping me promote the new PlanetScale $5 plan all day. Thanks guys."
Scorching his reputation on Hacker News is a real 400 IQ movie for a cloud database company CEO.